Michael Cappuccio AKA Mister Ductless

One-On-One Coaching

During our monthly one-on-one sessions, we will do a deep dive into every aspect of your ductless mini-split business where together we will find more profit and opportunities for growth.

What This Looks Like

This isn’t about me lecturing you on theory. This is a deep dive into your actual business – your team, your processes, your sales approach, and your market. We’ll work together (mostly over Zoom, because let’s be honest, that’s easier for everyone) to figure out how ductless heat pumps fit into what you’re already doing.

Think of it as having someone in your corner who’s been there, done that, and can help you skip the expensive learning curve.

Here’s How We Work Together:

Business Analysis – I’ll take a close look at your current operations. What’s working? What’s not? Where are the gaps? More importantly, where are the real opportunities to add ductless and heat pumps without turning your whole operation upside down?

Sales Strategy – How do you talk about ductless to your customers? How do you position it against what they already know? How do you handle the “but I already have central air” objection? We’ll work on your approach, so your team feels confident, and your close rate goes up.

Team Development – Your inside CSR team and comfort consultants need to be on the same page with ductless messaging and strategy. We’ll get everyone aligned on how to talk about ductless with customers – from the initial call to the sales conversation to the follow-through. Virtual team classes are available so your whole crew can get on the same page without leaving the office.

Process Integration – Look, you already have systems that work. We’re not blowing those up. We’re figuring out how to add ductless into what you’re doing so it feels like a natural part of your business, not some side project.

Ongoing Support – This doesn’t have to be a one-and-done thing. Need to talk through a tricky customer situation? Want a second opinion on how you’re approaching something? Ongoing support is available, so you’ve got someone to call when you need it.

In-Person or Virtual?

Most coaching happens over Zoom – it’s flexible, saves time, and gets the job done. We also offer virtual team classes so you can get your whole crew trained up together without the logistics of travel. But if you want me to come out and work with your team in person, see your operation firsthand, or spend a day really digging into things on-site, I can travel. Just know there are additional costs with that to cover travel expenses.